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26.7.2006 EN Official Journal…
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26.7.2006 EN Official Journal of the European Union L 204/1
I
(Acts whose publication is obligatory)
REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 5 July 2006
concerning the rights of disabled persons and persons with reduced mobility when travelling by air
(Text with EEA relevance)
THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE (3) This Regulation should not affect other rights of passengers
EUROPEAN UNION, established by Community legislation and notably Council
Directive 90/314/EEC of 13 June 1990 on package travel,
package holidays and package tours (3) and Regulation (EC)
Having regard to the Treaty establishing the European Commu-
No 261/2004 of the European Parliament and of the
nity, and in particular Article 80(2) thereof,
Council of 11 February 2004 establishing common rules
on compensation and assistance to air passengers in the
Having regard to the proposal from the Commission, event of denied boarding and of cancellation or long delay
of flights (4) . Where the same event would give rise to the
same right of reimbursement or rebooking under either of
Having regard to the opinion of the European Economic and those legislative acts as well as under this Regulation, the
Social Committee (1), person so entitled should be allowed to exercise that right
once only, at his or her discretion.
Having consulted of the Committee of the Regions,
Acting in accordance with the procedure laid down in Article 251
of the Treaty (2),
(4) In order to give disabled persons and persons with reduced
mobility opportunities for air travel comparable to those of
Whereas:
other citizens, assistance to meet their particular needs
should be provided at the airport as well as on board
(1) The single market for air services should benefit citizens in aircraft, by employing the necessary staff and equipment. In
general. Consequently, disabled persons and persons with the interests of social inclusion, the persons concerned
reduced mobility, whether caused by disability, age or any should receive this assistance without additional charge.
other factor, should have opportunities for air travel
comparable to those of other citizens. Disabled persons
and persons with reduced mobility have the same right as
all other citizens to free movement, freedom of choice and
non-discrimination. This applies to air travel as to other
areas of life.
(5) Assistance given at airports situated in the territory of a
Member State to which the Treaty applies should, among
(2) Disabled persons and persons with reduced mobility should other things, enable disabled persons and persons with
therefore be accepted for carriage and not refused transport reduced mobility to proceed from a designated point of
on the grounds of their disability or lack of mobility, except arrival at an airport to an aircraft and from the aircraft to a
for reasons which are justified on the grounds of safety and designated point of departure from the airport, including
prescribed by law. Before accepting reservations from embarking and disembarking. These points should be
disabled persons or persons with reduced mobility, air designated at least at the main entrances to terminal
carriers, their agents and tour operators should make all buildings, in areas with check-in counters, in train, light rail,
reasonable efforts to verify whether there is a reason which metro and bus stations, at taxi ranks and other drop-off
is justified on the grounds of safety and which would points, and in airport car parks. The assistance should be
prevent such persons being accommodated on the flights organised so as to avoid interruption and delay, while
concerned. ensuring high and equivalent standards throughout the
Community and making best use of resources, whatever
airport or air carrier is involved.
(1) OJ C 24, 31.1.2006, p. 12.
(2) Opinion of the European Parliament of 15 December 2005 (not yet
published in the Official Journal), and Council Decision of 9 June (3) OJ L 158, 23.6.1990, p. 59.
2006. (4) OJ L 46, 17.2.2004, p. 1.
L 204/2 EN Official Journal of the European Union 26.7.2006
(6) To achieve these aims, ensuring high quality assistance at (12) Directive 95/46/EC of the European Parliament and of the
airports should be the responsibility of a central body. As Council of 24 October 1995 on the protection of
managing bodies of airports play a central role in providing individuals with regard to the processing of personal data
services throughout their airports, they should be given this and on the free movement of such data (2) should be strictly
overall responsibility. enforced in order to guarantee respect for the privacy of
disabled persons and persons with reduced mobility, and
ensure that the information requested serves merely to fulfil
the assistance obligations laid down in this Regulation and
(7) Managing bodies of airports may provide the assistance to is not used against passengers seeking the service in
disabled persons and persons with reduced mobility question.
themselves. Alternatively, in view of the positive role
played in the past by certain operators and air carriers,
managing bodies may contract with third parties for the
supply of this assistance, without prejudice to the
application of relevant rules of Community law, including (13) All essential information provided to air passengers should
those on public procurement. be provided in alternative formats accessible to disabled
persons and persons with reduced mobility, and should be
in at least the same languages as the information made
available to other passengers.
(8) Assistance should be financed in such a way as to spread
the burden equitably among all passengers using an airport
and to avoid disincentives to the carriage of disabled
persons and persons with reduced mobility. A charge levied
(14) Where wheelchairs or other mobility equipment or assistive
on each air carrier using an airport, proportionate to the
devices are lost or damaged during handling at the airport
number of passengers it carries to or from the airport,
or during transport on board aircraft, the passenger to
appears to be the most effective way of funding.
whom the equipment belongs should be compensated, in
accordance with rules of international, Community and
national law.
(9) With a view to ensuring, in particular, that the charges
levied on an air carrier are commensurate with the
assistance provided to disabled persons and persons with
reduced mobility, and that these charges do not serve to (15) Member States should supervise and ensure compliance
finance activities of the managing body other than those with this Regulation and designate an appropriate body to
relating to the provision of such assistance, the charges carry out enforcement tasks. This supervision does not
should be adopted and applied in full transparency. Council affect the rights of disabled persons and persons with
Directive 96/67/EC of 15 October 1996 on access to the reduced mobility to seek legal redress from courts under
groundhandling market at Community airports (1) and in national law.
particular the provisions on separation of accounts, should
therefore apply where this does not conflict with this
Regulation.
(16) It is important that a disabled person or person with
reduced mobility who considers that this Regulation has
(10) In organising the provision of assistance to disabled persons been infringed be able to bring the matter to the attention
and persons with reduced mobility, and the training of their of the managing body of the airport or to the attention of
personnel, airports and air carriers should have regard to the air carrier concerned, as the case may be. If the disabled
document 30 of the European Civil Aviation Conference person or person with reduced mobility cannot obtain
(ECAC), Part I, Section 5 and its associated annexes, in satisfaction in such way, he or she should be free to make a
particular the Code of Good Conduct in Ground Handling complaint to the body or bodies designated to that end by
for Persons with Reduced Mobility as set out in Annex J the relevant Member State.
thereto at the time of adoption of this Regulation.
(11) In deciding on the design of new airports and terminals, (17) Complaints concerning assistance given at an airport
and as part of major refurbishments, managing bodies of should be addressed to the body or bodies designated for
airports should, where possible, take into account the needs the enforcement of this Regulation by the Member State
of disabled persons and persons with reduced mobility. where the airport is situated. Complaints concerning
Similarly, air carriers should, where possible, take such assistance given by an air carrier should be addressed to
needs into account when deciding on the design of new and the body or bodies designated for the enforcement of this
newly refurbished aircraft. Regulation by the Member State which has issued the
operating licence to the air carrier.
(1) OJ L 272, 25.10.1996, p. 36. Directive as amended by Regulation
(EC) No 1882/2003 of the European Parliament and of the Council (2) OJ L 281, 23.11.1995, p. 31. Directive as amended by Regulation
(OJ L 284, 31.10.2003, p. 1). (EC) No 1882/2003.
26.7.2006 EN Official Journal of the European Union L 204/3
(18) Member States should lay down penalties applicable to 5. In so far as the provisions of this Regulation conflict with
infringements of this Regulation and ensure that those those of Directive 96/67/EC, this Regulation shall prevail.
penalties are applied. The penalties, which could include
ordering the payment of compensation to the person
concerned, should be effective, proportionate and dissua- 6. Application of this Regulation to Gibraltar airport is
sive. understood to be without prejudice to the respective legal
positions of the Kingdom of Spain and the United Kingdom of
Great Britain and Northern Ireland with regard to the dispute
over sovereignty over the territory in which the airport is
(19) Since the objectives of this Regulation, namely to ensure
situated.
high and equivalent levels of protection and assistance
throughout the Member States and to ensure that economic
agents operate under harmonised conditions in a single 7. Application of this Regulation to Gibraltar airport shall be
market, cannot sufficiently be achieved by the Member suspended until the arrangements included in the Joint
States and can therefore, by reason of the scale or effects of Declaration made by the Foreign Ministers of the Kingdom of
the action, be better achieved at Community level, the Spain and the United Kingdom of Great Britain and Northern
Community may adopt measures, in accordance with the Ireland on 2 December 1987 enter into operation. The
principle of subsidiarity as set out in Article 5 of the Treaty. Governments of Spain and of the United Kingdom shall inform
In accordance with the principle of proportionality as set the Council of the date of entry into operation.
out in that Article, this Regulation does not go beyond
what is necessary in order to achieve those objectives.
Article 2
(20) This Regulation respects the fundamental rights and
observes the principles recognised in particular by the Definitions
Charter of Fundamental Rights of the European Union.
For the purposes of this Regulation the following definitions
shall apply:
(21) Arrangements for greater cooperation over the use of
Gibraltar airport were agreed in London on 2 December
1987 by the Kingdom of Spain and the United Kingdom of (a) `disabled person' or `person with reduced mobility' means
Great Britain and Northern Ireland in a joint declaration by any person whose mobility when using transport is reduced
the Ministers of Foreign Affairs of the two countries. Such due to any physical disability (sensory or locomotor,
arrangements have yet to enter into operation, permanent or temporary), intellectual disability or impair-
ment, or any other cause of disability, or age, and whose
situation needs appropriate attention and the adaptation to
HAVE ADOPTED THIS REGULATION: his or her particular needs of the service made available to
all passengers;
Article 1
(b) `air carrier' means an air transport undertaking with a valid
operating licence;
Purpose and scope
(c) `operating air carrier' means an air carrier that performs or
intends to perform a flight under a contract with a
1. This Regulation establishes rules for the protection of and
passenger or on behalf of another person, legal or natural,
provision of assistance to disabled persons and persons with
having a contract with that passenger;
reduced mobility travelling by air, both to protect them against
discrimination and to ensure that they receive assistance.
(d) `Community air carrier' means an air carrier with a valid
operating licence granted by a Member State in accordance
2. The provisions of this Regulation shall apply to disabled with Council Regulation (EEC) No 2407/92 of 23 July 1992
persons and persons with reduced mobility, using or intending to on licensing of air carriers (1);
use commercial passenger air services on departure from, on
transit through, or on arrival at an airport, when the airport is
situated in the territory of a Member State to which the Treaty (e) `tour operator' means, with the exception of an air carrier,
applies. an organiser or retailer within the meaning of Article 2(2)
and (3) of Directive 90/314/EEC;
3. Articles 3, 4 and 10 shall also apply to passengers departing
from an airport situated in a third country to an airport situated (f) `managing body of the airport' or `managing body' means a
in the territory of a Member State to which the Treaty applies, if body which notably has as its objective under national
the operating carrier is a Community air carrier. legislation the administration and management of airport
infrastructures, and the coordination and control of the
activities of the various operators present in an airport or
4. This Regulation shall not affect the rights of passengers airport system;
established by Directive 90/314/EEC and under Regulation (EC)
No 261/2004. (1) OJ L 240, 24.8.1992, p. 1.
L 204/4 EN Official Journal of the European Union 26.7.2006
(g) `airport user' means any natural or legal person responsible (b) if the size of the aircraft or its doors makes the embarkation
for the carriage of passengers by air from or to the airport or carriage of that disabled person or person with reduced
in question; mobility physically impossible.
(h) `Airport Users Committee' means a committee of repre-
sentatives of airport users or organisations representing In the event of refusal to accept a reservation on the grounds
them; referred to under points (a) or (b) of the first subparagraph, the
air carrier, its agent or the tour operator shall make reasonable
efforts to propose an acceptable alternative to the person in
(i) `reservation' means the fact that the passenger has a ticket, question.
or other proof, which indicates that the reservation has
been accepted and registered by the air carrier or tour
operator;
A disabled person or a person with reduced mobility who has
been denied embarkation on the grounds of his or her disability
(j) `airport' means any area of land specially adapted for the or reduced mobility and any person accompanying this person
landing, taking-off and manoeuvres of aircraft, including pursuant to paragraph 2 of this Article shall be offered the right
ancillary installations which these operations may involve to reimbursement or re-routing as provided for in Article 8 of
for the requirements of aircraft traffic and services Regulation (EC) No 261/2004. The right to the option of a return
including installations needed to assist commercial air flight or re-routing shall be conditional upon all safety
services; requirements being met.
(k) `airport car park' means a car park, within the airport
boundaries or under the direct control of the managing 2. Under the same conditions referred to in paragraph 1, first
body of an airport, which directly serves the passengers subparagraph, point (a), an air carrier or its agent or a tour
using that airport; operator may require that a disabled person or person with
reduced mobility be accompanied by another person who is
(l) `commercial passenger air service' means a passenger air capable of providing the assistance required by that person.
transport service operated by an air carrier through a
scheduled or nonscheduled flight offered to the general
public for valuable consideration, whether on its own or as 3. An air carrier or its agent shall make publicly available, in
part of a package. accessible formats and in at least the same languages as the
information made available to other passengers, the safety rules
Article 3 that it applies to the carriage of disabled persons and persons
with reduced mobility, as well as any restrictions on their
carriage or on that of mobility equipment due to the size of
Prevention of refusal of carriage aircraft. A tour operator shall make such safety rules and
restrictions available for flights included in package travel,
package holidays and package tours which it organises, sells or
An air carrier or its agent or a tour operator shall not refuse, on offers for sale.
the grounds of disability or of reduced mobility:
(a) to accept a reservation for a flight departing from or 4. When an air carrier or its agent or a tour operator exercises a
arriving at an airport to which this Regulation applies; derogation under paragraphs 1 or 2, it shall immediately inform
the disabled person or person with reduced mobility of the
(b) to embark a disabled person or a person with reduced reasons therefor. On request, an air carrier, its agent or a tour
mobility at such an airport, provided that the person operator shall communicate these reasons in writing to the
concerned has a valid ticket and reservation. disabled person or person with reduced mobility, within five
working days of the request.
Article 4
Article 5
Derogations, special conditions and information
1. Notwithstanding the provisions of Article 3, an air carrier or Designation of points of arrival and departure
its agent or a tour operator may refuse, on the grounds of
disability or of reduced mobility, to accept a reservation from or
to embark a disabled person or a person with reduced mobility:
1. In cooperation with airport users, through the Airport Users
Committee where one exists, and relevant organisations
(a) in order to meet applicable safety requirements established representing disabled persons and persons with reduced
by international, Community or national law or in order to mobility, the managing body of an airport shall, taking account
meet safety requirements established by the authority that of local conditions, designate points of arrival and departure
issued the air operator's certificate to the air carrier within the airport boundary or at a point under the direct
concerned; control of the managing body, both inside and outside terminal
26.7.2006 EN Official Journal of the European Union L 204/5
buildings, at which disabled persons or persons with reduced such assistance has been made to the air carrier or its agent or
mobility can, with ease, announce their arrival at the airport and the tour operator concerned at least 48 hours before the
request assistance. published time of departure of the flight. This notification shall
also cover a return flight, if the outward flight and the return
flight have been contracted with the same air carrier.
2. The points of arrival and departure referred to in
paragraph 1, shall be clearly signed and shall offer basic
information about the airport, in accessible formats. 2. Where use of a recognised assistance dog is required, this
shall be accommodated provided that notification of the same is
made to the air carrier or its agent or the tour operator in
Article 6 accordance with applicable national rules covering the carriage
of assistance dogs on board aircraft, where such rules exist.
Transmission of information
3. If no notification is made in accordance with paragraph 1,
the managing body shall make all reasonable efforts to provide
1. Air carriers, their agents and tour operators shall take all the assistance specified in Annex I in such a way that the person
measures necessary for the receipt, at all their points of sale in concerned is able to take the flight for which he or she holds a
the territory of the Member States to which the Treaty applies, reservation.
including sale by telephone and via the Internet, of notifications
of the need for assistance made by disabled persons or persons
with reduced mobility. 4. The provisions of paragraph 1 shall apply on condition that:
2. When an air carrier or its agent or a tour operator receives a (a) the person presents himself or herself for check-in:
notification of the need for assistance at least 48 hours before the
published departure time for the flight, it shall transmit the
information concerned at least 36 hours before the published (i) at the time stipulated in advance and in writing
departure time for the flight: (including by electronic means) by the air carrier or its
agent or the tour operator, or
(a) to the managing bodies of the airports of departure, arrival
and transit, and (ii) if no time is stipulated, not later than one hour before
the published departure time, or
(b) to the operating air carrier, if a reservation was not made
with that carrier, unless the identity of the operating air (b) the person arrives at a point within the airport boundary
carrier is not known at the time of notification, in which designated in accordance with Article 5:
case the information shall be transmitted as soon as
practicable.
(i) at the time stipulated in advance and in writing
(including by electronic means) by the air carrier or its
3. In all cases other than those mentioned in paragraph 2, the agent or the tour operator, or
air carrier or its agent or tour operator shall transmit the
information as soon as possible.
(ii) if no time is stipulated, not later than two hours
before the published departure time.
4. As soon as possible after the departure of the flight, an
operating air carrier shall inform the managing body of the
airport of destination, if situated in the territory of a Member 5. When a disabled person or person with reduced mobility
State to which the Treaty applies, of the number of disabled transits through an airport to which this Regulation applies, or is
persons and persons with reduced mobility on that flight transferred by an air carrier or a tour operator from the flight for
requiring assistance specified in Annex I and of the nature of that which he or she holds a reservation to another flight, the
assistance. managing body shall be responsible for ensuring the provision of
the assistance specified in Annex I in such a way that the person
is able to take the flight for which he or she holds a reservation.
Article 7
6. On the arrival by air of a disabled person or person with
Right to assistance at airports reduced mobility at an airport to which this Regulation applies,
the managing body of the airport shall be responsible for
ensuring the provision of the assistance specified in Annex I in
1. When a disabled person or person with reduced mobility such a way that the person is able to reach his or her point of
arrives at an airport for travel by air, the managing body of the departure from the airport as referred to in Article 5.
airport shall be responsible for ensuring the provision of the
assistance specified in Annex I in such a way that the person is
able to take the flight for which he or she holds a reservation, 7. The assistance provided shall, as far as possible, be
provided that the notification of the person's particular needs for appropriate to the particular needs of the individual passenger.
L 204/6 EN Official Journal of the European Union 26.7.2006
Article 8 2. In the setting of such standards, full account shall be taken
of internationally recognised policies and codes of conduct
concerning facilitation of the transport of disabled persons or
Responsibility for assistance at airports persons with reduced mobility, notably the ECAC Code of Good
Conduct in Ground Handling for Persons with Reduced Mobility.
1. The managing body of an airport shall be responsible for
ensuring the provision of the assistance specified in Annex I 3. The managing body of an airport shall publish its quality
without additional charge to disabled persons and persons with standards.
reduced mobility.
4. An air carrier and the managing body of an airport may
agree that, for the passengers whom that air carrier transports to
2. The managing body may provide such assistance itself. and from the airport, the managing body shall provide assistance
Alternatively, in keeping with its responsibility, and subject of a higher standard than the standards referred to in paragraph 1
always to compliance with the quality standards referred to in or provide services additional to those specified in Annex I.
Article 9(1), the managing body may contract with one or more
other parties for the supply of the assistance. In cooperation with
airport users, through the Airport Users Committee where one 5. For the purpose of funding either of these, the managing
exists, the managing body may enter into such a contract or body may levy a charge on the air carrier additional to that
contracts on its own initiative or on request, including from an referred to in Article 8(3), which shall be transparent, costrelated
air carrier, and taking into account the existing services at the and established after consultation of the air carrier concerned.
airport concerned. In the event that it refuses such a request, the
managing body shall provide written justification.
Article 10
3. The managing body of an airport may, on a non- Assistance by air carriers
discriminatory basis, levy a specific charge on airport users for
the purpose of funding this assistance.
An air carrier shall provide the assistance specified in Annex II
without additional charge to a disabled person or person with
4. This specific charge shall be reasonable, cost-related, reduced mobility departing from, arriving at or transiting
transparent and established by the managing body of the airport through an airport to which this Regulation applies provided
in cooperation with airport users, through the Airport Users that the person in question fulfils the conditions set out in
Committee where one exists or any other appropriate entity. It Article 7(1), (2) and (4).
shall be shared among airport users in proportion to the total
number of all passengers that each carries to and from that
airport. Article 11
Training
5. The managing body of an airport shall separate the accounts
of its activities relating to the assistance provided to disabled
persons and persons with reduced mobility from the accounts of Air carriers and airport managing bodies shall:
its other activities, in accordance with current commercial
practice.
(a) ensure that all their personnel, including those employed by
any sub-contractor, providing direct assistance to disabled
6. The managing body of an airport shall make available to persons and persons with reduced mobility have knowledge
airport users, through the Airport Users Committee where one of how to meet the needs of persons having various
exists or any other appropriate entity, as well as to the disabilities or mobility impairments;
enforcement body or bodies referred to in Article 14, an audited
annual overview of charges received and expenses made in (b) provide disability-equality and disability-awareness training
respect of the assistance provided to disabled persons and to all their personnel working at the airport who deal
persons with reduced mobility. directly with the travelling public;
Article 9 (c) ensure that, upon recruitment, all new employees attend
disabilityrelated training and that personnel receive
refresher training courses when appropriate.
Quality standards for assistance
Article 12
1. With the exception of airports whose annual traffic is less
than 150 000 commercial passenger movements, the managing Compensation for lost or damaged wheelchairs, other
body shall set quality standards for the assistance specified in mobility equipment and assistive devices
Annex I and determine resource requirements for meeting them,
in cooperation with airport users, through the Airport Users
Committee where one exists, and organisations representing Where wheelchairs or other mobility equipment or assistive
disabled passengers and passengers with reduced mobility. devices are lost or damaged whilst being handled at the airport or
26.7.2006 EN Official Journal of the European Union L 204/7
transported on board aircraft, the passenger to whom the other competent body designated by a Member State, about an
equipment belongs shall be compensated, in accordance with alleged infringement of this Regulation.
rules of international, Community and national law.
3. A body in one Member State which receives a complaint
Article 13 concerning a matter that comes under the responsibility of a
designated body of another Member State shall forward the
Exclusion of waiver complaint to the body of that other Member State.
Obligations towards disabled persons and persons with reduced 4. The Member States shall take measures to inform disabled
mobility pursuant to this Regulation shall not be limited or persons and persons with reduced mobility of their rights under
waived. this Regulation and of the possibility of complaint to this
Article 14 designated body or bodies.
Enforcement body and its tasks Article 16
1. Each Member State shall designate a body or bodies Penalties
responsible for the enforcement of this Regulation as regards
flights departing from or arriving at airports situated in its The Member States shall lay down rules on penalties applicable
territory. Where appropriate, this body or bodies shall take the to infringements of this Regulation and shall take all the
measures necessary to ensure that the rights of disabled persons measures necessary to ensure that those rules are implemented.
and persons with reduced mobility are respected, including The penalties provided for must be effective, proportionate and
compliance with the quality standards referred to in Article 9(1). dissuasive. The Member States shall notify those provisions to the
The Member States shall inform the Commission of the body or Commission and shall notify it without delay of any subsequent
bodies designated. amendment affecting them.
2. Member States shall, where appropriate, provide that the Article 17
enforcement body or bodies designated under paragraph 1 shall
also ensure the satisfactory implementation of Article 8, Report
including as regards the provisions on charges with a view to
avoiding unfair competition. They may also designate a specific The Commission shall report to the European Parliament and the
body to that effect. Council by 1 January 2010 at the latest on the operation and the
effects of this Regulation. The report shall be accompanied where
Article 15 necessary by legislative proposals implementing in further detail
the provisions of this Regulation, or revising it.
Complaint procedure
Article 18
1. A disabled person or person with reduced mobility who
considers that this Regulation has been infringed may bring the Entry into force
matter to the attention of the managing body of the airport or to
the attention of the air carrier concerned, as the case may be. This Regulation shall enter into force on the 20th day following
that of its publication in the Official Journal of the European Union.
2. If the disabled person or person with reduced mobility
cannot obtain satisfaction in such way, complaints may be made It shall apply with effect from 26 July 2008, except Articles 3
to any body or bodies designated under Article 14(1), or to any and 4, which shall apply with effect from 26 July 2007.
This Regulation shall be binding in its entirety and directly applicable in all Member States.
Done at Strasbourg, 5 July 2006.
For the European Parliament The President
The President For the Council
J. BORRELL FONTELLES P. LEHTOMÄKI
L 204/8 EN Official Journal of the European Union 26.7.2006
ANNEX I
Assistance under the responsibility of the managing bodies of airports
Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:
-- communicate their arrival at an airport and their request for assistance at the designated points inside and outside
terminal buildings mentioned in Article 5,
-- move from a designated point to the check-in counter,
-- check-in and register baggage,
-- proceed from the check-in counter to the aircraft, with completion of emigration, customs and security procedures,
-- board the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
-- proceed from the aircraft door to their seats,
-- store and retrieve baggage on the aircraft,
-- proceed from their seats to the aircraft door,
-- disembark from the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
-- proceed from the aircraft to the baggage hall and retrieve baggage, with completion of immigration and customs
procedures,
-- proceed from the baggage hall to a designated point,
-- reach connecting flights when in transit, with assistance on the air and land sides and within and between terminals as
needed,
-- move to the toilet facilities if required.
Where a disabled person or person with reduced mobility is assisted by an accompanying person, this person must, if
requested, be allowed to provide the necessary assistance in the airport and with embarking and disembarking.
Ground handling of all necessary mobility equipment, including equipment such as electric wheelchairs subject to advance
warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant
legislation concerning dangerous goods.
Temporary replacement of damaged or lost mobility equipment, albeit not necessarily on a likeforlike basis.
Ground handling of recognised assistance dogs, when relevant.
Communication of information needed to take flights in accessible formats.
26.7.2006 EN Official Journal of the European Union L 204/9
ANNEX II
Assistance by air carriers
Carriage of recognised assistance dogs in the cabin, subject to national regulations.
In addition to medical equipment, transport of up to two pieces of mobility equipment per disabled person or person with
reduced mobility, including electric wheelchairs (subject to advance warning of 48 hours and to possible limitations of space
on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.
Communication of essential information concerning a flight in accessible formats.
The making of all reasonable efforts to arrange seating to meet the needs of individuals with disability or reduced mobility
on request and subject to safety requirements and availability.
Assistance in moving to toilet facilities if required.
Where a disabled person or person with reduced mobility is assisted by an accompanying person, the air carrier will make
all reasonable efforts to give such person a seat next to the disabled person or person with reduced mobility.