Information about http://www.lacity.org/san/pdf/MF_BulkyItems_Eng.pdf
City of Los Angeles Department of Public Works …
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Created: Mon Oct 22 11:09:12 2007
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City of Los Angeles
Department of Public Works
Common Questions
and Answers
Bureau of Sanitation
1. How do I schedule an appointment?
Call 3-1-1 or 1-800-773-2489 and the customer service hotline
operator will give the date and time of collection.
2. How much will it cost to have the bulky items collected?
No additional fees will be charged.
BULKY ITEM 3. How many times a year can I call for bulky item
collection?
Collection Now There is no limit to the number of times you are able to request
this service!
Available To 4. How many items can I have collected in one day?
APARTMENTS There is no limit to the number of items you can have collected.
5. I want to dispose of my old television/computer. Will
the bulky item crew be able to collect them?
Yes, televisions and computers are considered e-waste and will be
collected at curbside.
On August 3, 2007, the Los Angeles City Council (with concurrence of
6. Where do I place the bulky items for collection?
Mayor Antonio Villaraigosa, unanimously voted to expand the Bulky items should be placed in front of the street at curbside for
Department of Public Works Bureau of Sanitation, Bulky Item Collection collection the evening before collection day.
Program to include residents and owners of apartment complexes
comprised of five or more units. If you live in the City of Los
Angeles and you have any bulky item(s) that you need to dispose of, all 7. At what time do I place the bulky items out for
you need to do is make an appointment to have your bulky item(s) collection?
picked up.
Items can be set out no earlier than 6:00 p.m. the evening before
T make an appointment:
o the collection day, and no later than 6:00 a.m. in the day of
Send an email to SAN.CallCenter@LACity.org or call 3-1-1 hotline appointment.
number or 800-773-2489, Monday through Friday, between 7:30 a.m. and
4:45 p.m.
8. Can the City come into my apartment or property to
Please: When making an appointment, do have a ready list of items to remove the bulky items?
be collected.
No.
We collect or pick up: household furniture, mattresses, appliances,
and e-waste (televisions, computer monitors, etc).
9. Will I be penalized if I call for one item to be collected
We DO NOT pick up: automotive parts, used tires, construction and in the morning 5-6 items show up for collection?
debris, commercial appliances and/or furnishings, cardboard, yard No, but it is very helpful for the Bulky Item Crew to know what
trimmings and household hazardous waste such as paint, lawn/garden-
care, beauty products, medicine, fluorescent lights, etc. For information
they will be collecting ahead of time.
on how to dispose of these items, please call the 3-1-1 hotline number
or visit us online at www.lacity.org/SAN/index.htm
10. What happens if the item I put out for collection is
The Bureau of Sanitation, Department of Public Works provides this scavenged before the city arrives to collect it?
service to you.There is no up-front fee for this service.This service is If the need for service changes, please call to cancel.
funded via a nominal fee included on your DWP bill as follows:
11. Can the Bulky Item Crew collect other items such
Multi-Family Bulky Item Fee (BIF) Per Month Per Year as paint?
Apartment Owners Per Unit $0.64 $7.68 No. Paint is considered a Household Hazardous Waste and must
Apartment Tenants: Residents $0.64 $7.68 be taken to one of our S.A.F.E. Centers for appropriate disposal.
Apartment Owners Per Unit
Master Metered $1.11 $13.32 12. I just remodeled my bathroom/kitchen can I place the
Apartment Tenants construction debris for bulky item collection?
Qualifying Low Income $0.44 $5.28 No. Bulky Item Crews will only collect furniture and appliances.
Apartment Tenants Construction debris must be disposed of properly, such as in a
DWP Lifeline Customers Exempt Exempt construction dumpster.
Note: As determined by the Department of Public Works, Bureau of
Sanitation, certain large apartment complexes may qualify for an exemption 13. If someone dumps a couch outside on the curb can I
to the above fees. call and report it for collection?
Yes.
Call 3-1-1 or 800-773-2489, Monday through Friday, between 7:30 a.m.
and 4:45 p.m. or send an email to SAN.CallCenter@LACity.org
14. Will dumped bulky items be collected from vacant lots?
L.A.M.C. 66.25
It is ILLEGAL to abandon bulky items on the sidewalk or street. Yes. Items such as furniture and appliances can be collected
The fine for illegal dumping is $1,000. from vacant lots. Simply call our hotline and provide either the
address of the vacant lot or the address nearest the vacant lot
As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does
not discriminate on the basis of disability and upon request, will provide reasonable accommodation to
for collection.
ensure equal access to its programs, services and activities. Produced by the Public Affairs Office.
Printed on recycled paper.