Dear Valued Customer: ESRI would like to inform you about the…

Dear Valued Customer:

ESRI would like to inform you about the Customer Care Portal--an excellent tool designed to help you manage and monitor
your ESRI account information. Through the Customer Care Portal, primary contacts* for an organization can keep up with

        Specific software and maintenance information
        · Get comprehensive software license reports, view maintenance terms, and request maintenance quotes.

        Account activity
        · View comprehensive order history, shipment tracking, User Conference passes, and primary contact
           information.

        Technical support history
        · See incident number and who called technical support and why.

        Training information and history
        · Track comprehensive classroom training history and Virtual Campus subscription information.
To get started, go to https://customers.esri.com/ and log in to the site using your ESRI Global Account login and password.

If you do not currently have an ESRI Global Account, go to https://customers.esri.com/ and select Create Account.
Complete the form. You will be sent an authorization e-mail to activate your global account. Once activated, return to the
Customer Care Portal at https://customers.esri.com/ and log in using your new global account information.

Once logged in to the Customer Care Portal, click the Organization tab. Use the link provided to request access to view
information in the Customer Care Portal. Fill in the required information and submit. Our Customer Service staff will review
your request and contact you directly with further instructions.

Please note: Individuals are given access to the Customer Care Portal at the discretion of ESRI Customer Service. If you
currently have access to our Customer Service Web site at http://services.esri.com, you should be able to automatically use
your ESRI Global Account login to view the information in the Customer Care Portal.

If you have any questions regarding access to the Customer Care Portal, please contact Customer Service directly
at service@esri.com.

Below is some basic information that will help you begin using the site successfully:
        Before navigating through the site, please go to the Help tab to review the frequently asked questions.

        As you navigate through the site, please use the application buttons, not the browser buttons.

        The site has three main sections (or tabs): MyESRI, Personal, and Organization.

        ·   The MyESRI tab utilizes portal technology to allow you to select the information you want to display. Click on
            Customize This Page and follow the directions to add or remove portlets from this page. These changes only
            affect this page; the data will still be available in the original area of the site.

        ·   The Personal tab displays your global account information and gives you the option to edit this information.

        ·   The Organization tab gathers information from various departments within ESRI and displays all the data in one
            place. You can see order history, technical support incidents, training history, ESRI User Conference registration
            information, and other important organizational data.
Throughout the site, you will have the opportunity to provide feedback as well as ask questions about the data you see in the
various portlets. These options are available on all pages as a Contact Us link.

Thank you. If you have any questions, please do not hesitate to contact ESRI. For a full list of ESRI contacts, visit
http://www.esri.com/contact.html.


* Primary contact is defined as an organization's maintenance contact or person involved in the business relationship with
  ESRI.