From Max Sutherland's Weblog at…

                                       From Max Sutherland's Weblog at www.sutherlandsurvey.com                                                                    1




                                           Google: $ Billion Brand in Peril?
                                                                                                                                       By Max Sutherland
               ------------------------------------------------------------------------------------------------------------------------------------------------------
Dr. Max Sutherland's column is published monthly and posted on the web at www.sutherlandsurvey.com. Receive an advance
copy by email - free subscription. Max Sutherland is author of the book 'Advertising & the Mind of the Consumer' (published in 8
languages) and is a registered psychologist. He works as an independent marketing consultant in Australia and USA and is also
Adjunct Professor at Bond University. Contact msutherland@adandmind.com.


The names `aspirin', `escalator' and `windsurfer' were once
proprietary brand names, but each one lost its trademark
protection because the name drifted into general usage and
became generic. Is Google headed the same way?

When my wife asked me if Google could lose its trademark because it
seemed to be becoming generic, I said I would Google it and find out. Using
the word Google as a verb like this, is a danger sign for a brand. I said it
without thinking and meant that I would use the Google search engine to
research it.

I did, but I became totally distracted in the process because I hit on a most
extraordinary, almost unbelievable fact. Amongst the many trademarks lost
because they had become generic (like aspirin, windsurfer and escalator) I found a most amazing one -
`heroin'. Yes, it turns out that `heroin' was originally a Bayer brand name!

Discovered by a British chemist in 1874, heroin was mass produced by Bayer in 1898. The name
connotes the `heroic', fearless and painless sensations that people feel when they use it. The product
was sold through pharmacies "as an excellent pain killer" and as a cure for a number of diseases. (More
here...). How scarily bizarre! What other marketing fossils lie buried under layers of antiquity?

Anyway back to Google. When brands enter the lexicon and we start to use them generically, owners risk
losing their exclusive right to their trademark. Bayer was a big loser and I don't mean for heroin but for
aspirin. Aspirin was a proprietary brand name until 19211 when it was declared generic by the courts.

A long line of trademarks have become generic this way, including kerosene, trampoline, nylon, thermos
and linoleum. Once these were valuable brand names
but now they are just words in dictionaries owned by no-
one and available to all. Google faces the same possible      All these words were once registered
fate.                                                        trademarks - proprietary brand names.

                                                                                                  ·    biro                        ·     windsurfer
Just in the last five years some valuable brands have lost
their trademarks this way. Pilates (exercise system) for
                                                                                                  ·    gramophone                  ·     escalator
example was declared generic in 2000. And in 2002, in                                             ·    laser                       ·     formica
Austria, Sony lost the right to its name Walkman when                                             ·    kerosene                    ·     thermos
their Supreme Court ruled it had become synonymous                                                ·    frisbee                     ·     linoleum
with all types of hand-held portable cassette players.

When Google went public it acknowledged the risk to it in its IPO filing. Under the intellectual property
heading of the risks section it said: "We also face risks associated with our trademarks. For example,
there is a risk that the word "Google" could become so commonly used that it becomes synonymous with



                                                                                                                                  Copyright M. Sutherland July 2005
                          From Max Sutherland's Weblog at www.sutherlandsurvey.com                                       2


the word "search." If this happens, we could lose protection for this trademark, which could result in other
people using the word "Google" to refer to their own products, thus diminishing our brand." (See
"Intellectual Assessment").

In the 1970's, when I worked for the Coca-Cola Company, it too was concerned about its trademark
becoming generic, particularly because of the growing use of `have a coke' to mean `have a soft drink'.
We had a little pamphlet printed, called `A is for Aspirin' that explained how the inappropriate use of a
brand name puts the brand at risk and caused aspirin to lose its trademark. It urged people to refrain
from doing this with the word `Coke'. To anyone who used it incorrectly, we sent this pamphlet with a
gentle covering letter.

Google likewise, must actively try to stem the drift towards
their brand word becoming generic and they are now                "Bobby's mother was busy with the white-
                                                                  out, trying to fix a mistake on the
adopting a similar practice of writing to people when the         manuscript before she xeroxed it.
word is used inappropriately. However, the danger to              Meanwhile, Bobby had finished crying,
Google is greater than it ever was for Coke because of            threw away his soggy kleenex, checked
Google's use as a verb. It is in company with other brands        the new band-aid on his knee, and ran
`at risk' like Xerox and Rollerblade that must also try to        back outside to continue rollerblading
dodge the same generic fate.                                      with his pals."
                                                                                              Bill Walsh (writer),
When a brand starts to be used as a verb, the danger                   Rejecting that writers should refrain from
signals really start flashing. If an instruction to `Google it'   such use of brand words. See Media Literacy
or `Xerox it' means `to do a search on Google' or `make a
photocopy on a Xerox photocopier', that's not so bad. But pretty soon this verbal usage tends to drift to
mean any kind of `search' on any kind of search engine, just like Xerox began to mean `make a
photocopy' on any kind of copier.

At Coca-Cola, we particularly asked journalists and authors not to write `Coke' with a small c, as in `coke',
because that type of usage is potent evidence to the courts that the term is generic. That's what is now
happening to Google. The recently released corporate biography by David Vise, "The Google Story", is
unauthorized by Google but one would expect its co-operation might have been traded off for some
influence over the book. Apparently not because this book also
a) commits the sin of using Google as a verb and
b) uses the `lower case g'.2

Listing of Google as a verb is also beginning to show up in dictionaries. Type `Google' into dictionary.com
and you find that it is listed (by the Webster's New Millennium Dictionary of English) as a verb meaning
"to search for information on the Internet, esp. using the Google search engine". Note the term
`especially' (not exclusively) using the Google search engine. It gets worse. The illustrative example
uses a lower case `g': "She googled her high school boyfriends." This is the sort of thing that should be
ringing very loud alarm bells for Google and its investors.

If they haven't already done so, I expect Google's attorneys will be sending Websters a very stern letter,
because Google's fate depends on the actions it takes now to try to stop the brand becoming generic.
The courts, in deciding whether to declare a brand word generic, are influenced not just by general
usage, but also by what efforts, if any, the company has made to ward off the growing use of their
trademark in generic form.

Clearly Google is now in the dubious company of a long line of brands that are `at risk' (see inset) and
that must be constantly devoting effort to warding off what otherwise is an inevitable fate. The
maneuvers of these other `at risk' brands provide a guide to what we can expect from Google.


                                                                                          Copyright M. Sutherland July 2005
                               From Max Sutherland's Weblog at www.sutherlandsurvey.com                                              3



Inevitably Google must become more publicly active in
urging people not to use the word Google when they                                               At Risk
simply mean `search'. Rollerblade and Xerox are the role
models on this. Rollerblade was very proactive, and went
                                                                               ·   Google               ·    Weight
into action very early when it heard people talking about its                  ·   Xerox                     Watchers
new sport as rollerblading. It spearheaded a campaign to                       ·   Rollerblade          ·    Kleenex
stop the public from using Rollerblade as a verb or a                          ·   Walkman              ·    NutraSweet
generic noun and to substitute instead the generic terms                       ·   Chap Stick           ·    Scotch Tape
"in-line skating" and "in-line skates" (more...). Thus far it                  ·   Dumpster             ·    Ray-Ban
has worked because Rollerblade still has its trademark.                        ·   Fed-Ex               ·    AstroTurf
By contrast, Windsurfer lost its trademark when                                ·   Velcro               ·    Rolodex
windsurfing came to mean sail boarding.

Google is a multi-billion dollar brand, built uniquely by word of mouth with no advertising. So it is ironic
that it will be forced to advertise but when it does it will have to advertise not what Google is, but what it is
not! Google told `MIP week' in November 2005 that "Genericization is a concern and something we have
to face, we haven't got to the point of running an ad yet, like Xerox, but it is definitely something we do
consider."

They will inevitably follow what Xerox has done in taking the fight to journalists and authors with
campaigns in magazines such as Writer's magazine and Editor & Publisher. The Xerox advertisements
use the slogan "You cannot xerox a document, but you can copy it on a Xerox Brand copying machine"
and urge that "Whenever you use our name, please use it as a proper adjective in conjunction with our
products and services: e.g., Xerox copiers or Xerox financial services. And never as a verb: `to Xerox' in
place of `to copy', or as a noun: `Xeroxes' in place of `copies'."

Is this just Canute trying to command the tide to roll back? No, because even though dictionaries
continue to list Xerox as a verb (and not just a trademark), this is crucial activity because it has two
important effects:
a) it delays what is otherwise the brand's inevitable fate i.e. being declared generic by the courts
b) it demonstrates to the courts that the trademark owner is genuine in trying to stop the drift.

Active campaigns like this will not let Google escape the threat, but as Xerox has shown, they can delay
the brand being declared generic - in Xerox's case, for more than half a century. However, Google
seems to be curiously slow in getting off the mark which is a bit of a mystery. Sergey Brin, (a founder of
Google) is on record as saying: "The only way you are going to have success is to have lots of failures
first."3 That's good philosophy but the loss of its trademark is one failure that even gargantuans like
Google can't afford.

Notes
1
  At the end of WW1, the Allies seized and resold Bayer's assets. Sterling acquired Bayer's US assets from the US Government
so Bayer Aspirin sold in the USA thereafter was made by Sterling Pharmaceuticals. Sterling lost the right to exclusive use of it
as a trademark when it was declared a generic term by a Federal Court in 1921.
2
  e.g. p75: an employee "googled an online holiday calendar"
3
  Vise, D. (2005). The Google Story. NY, Bantam Dell. P16




                                                                                                      Copyright M. Sutherland July 2005