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MASERGY Relies on Juniper Networks …
Tags: application performance, bandwidth traffic, centric service, customer profile, delivery features, enterprise customers, global network, global provider, ip mpls, juniper networks, masergy, nalls, network performance, performance characteristics, performance experience, performance metrics, quality network, scalable network infrastructure, time application, traffic priority,Pages: 4
Language: english
Created: Tue Jun 15 09:37:17 2004
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MASERGY Relies on Juniper Networks
to Build Competitive Advantage With
"Juniper Networks Enterprise Customers
enables us to Page 1 Customer Profile
Customer:
deliver the most MASERGY
www.masergy.com
advanced MASERGY is a global provider of customer-controlled network services delivering
real-time application performance across its converged global network. The
IP/MPLS network company serves medium to large enterprises across the U.S. and multi-national
companies around the globe with its IP/MPLS network and customer-centric service.
services today, Challenge:
Create a network that redefines the customer's network performance experience
making us the to provide MASERGY with a clear advantage in a highly competitive industry.
leader in working Objectives:
· Build a pure IP/MPLS network that delivers all the end-to-end security, reliability
and quality that enterprise customers demand
toward the · Enable MASERGY and its customers to easily control the network and manage
bandwidth, traffic priority and other performance characteristics on demand
Infranet." · Design a scalable network infrastructure that minimizes costs while delivering
powerful performance metrics
· Provide advanced IP services with rich delivery features over a secure, reliable
Barry D. Nalls
CEO and high quality network infrastructure--that is, a foundation Infranet
MASERGY
Solution:
MASERGY uses a total of 32 combination core/edge Juniper Networks M20
routing platforms in its 16 points of presence (PoPs) worldwide.
Benefits:
· Juniper Networks infrastructure enables MASERGY to guarantee the highest
levels of service to its customers with end-to-end application-level QoS (quality
of service) over a network with five-nines reliability
· JUNOS software, which integrates new standards-based capabilities, enables
MASERGY to accelerate service delivery to its customers leading to triple-digit
growth year over year
· Juniper Networks routing platforms let MASERGY offer advanced IP services
while maintaining superior network performance
Born in the midst of a network Result: MASERGY is building a
industry downturn, MASERGY growing list of blue-chip enterprise
created a legacy-free network customers, with month-over-month
designed to deliver--without growth of five percent or greater.
compromise--all the quality, The company has become an
economy and flexibility available in industry leader in the drive to build
a pure IP/MPLS network. and realize the vision of the
Infranet--a network that marries the
With Juniper Networks ubiquitous connectivity of the
infrastructure, MASERGY delivers Internet with the assured
end-to-end application-level performance and security of a
guaranteed QoS backed by tough private network.
SLAs and enables its enterprise
customers to dynamically manage
and customize the performance of
their service.
Page 2
About MASERGY
Based in Dallas, Texas, MASERGY The key would be to build a network that
specializes in providing business combined the power of new technologies
"It was a no- customers with a highly attractive
combination: the control of an in-house
with the freedom of customer-centric
processes. The experts at MASERGY
brainer to choose network plus the inherent cost savings
of outsourcing.
decided to use the company's clean slate
to design a compelling new model for
delivering advanced IP services.
Juniper. We had MASERGY gives its business customers
unparalleled application visibility and This new network would be the key to
experience with control by enabling them to directly achieving MASERGY's vision: to deliver
manage bandwidth, traffic priorities and the strongest customer experience in the
all of the major other service parameters to meet their industry, continue to seek ways to bring
changing needs. Its intelligent network value to customers and help enable their
vendors, and it infrastructure enables MASERGY to business success. The network would
provide its customers with highly reliable, have to be robust and reliable, yet easy to
was a short advanced service offerings, while manage. It would have to offer more than
reducing their technology risks, costs and legacy network services, providing
discussion to complexities. Because it built its state-of- enhanced reliability and true cost
the-art network from the ground up, savings. And the new network would
trust Juniper to MASERGY is free from the limitations of have to give MASERGY's enterprise
yesterday's technology. customers an unprecedented ability to
help us build our At both the core and edge of the network
directly manage their services.
business." are Juniper Networks routing platforms.
The benefits for MASERGY and its
Procurement: "A No-Brainer"
For the network experts who built the
customers are clear: they enjoy a lower MASERGY network, the decision to invest
Jim Brunetti
Director of IP Engineering total cost of operations, while using in Juniper Networks routing platforms was
MASERGY advanced IP services. straightforward, according to Jim Brunetti,
MASERGY's director of IP engineering.
The Challenge: Make Way for a
New Networking Company "It was a no-brainer," says Brunetti. "The
Entering the global networking business people who built this network came from
in the year 2000, at the start of an carrier backgrounds. We had experience
economic downturn and a time of with all of the major vendors, and it was
tremendous turmoil for networking a short discussion to trust Juniper to help
companies, MASERGY faced a battle us build our business. We have not
against giants. regretted the decision at all."
The global networking industry was in "Juniper gives us reliability, performance
disarray. Major networking players were and features, and all three of these things
grappling with severe financial problems-- allow us to keep our customers," Brunetti
even bankruptcy. The only way for a new continues. "Reliability is key. If a
company to survive in this struggle was to customer is going to converge their
deliver value for customers that the giants network, that network has to be reliable,
could not match. because it's affecting multiple services. At
Infranet Evolutionary Stages
Many IP Networks Today MASERGY
IP Infrastructure Foundation Infranet An Infranet The Global Infranet
Packet-based Adds quality of service Supports all services or Extends quality across
Adds protection for traffic types as if native multiple networks
Stable & predictable Adds trust levels and
network integrity Business processes for
user validation settlement
Page 3 Customer Profile
MASERGY, we have multiple layers of The Bottom Line: Delivering High
redundancy built into the network, and Value for Customers Means
our reliability is also supported by the Growth for MASERGY MASERGY customer GMAC
stability of Juniper's code base, and the MASERGY's Juniper-based network is
hardware being up and operational." delivering the reliability, performance and Commercial Mortgage receives eight
advanced IP-based services demanded by times the amount of bandwidth for
Since it began operation in November MASERGY's enterprise customers. In the
2001, the MASERGY network has
what they were paying for Frame
process, Juniper is saving MASERGY and
delivered remarkably steady its customers time and money. Relay. They're also saving $160,000
performance. "We've consistently a year on voice communication and
delivered 99.999 percent uptime for our Cost Savings with Convergence
customers," adds Brunetti. "And with "Our typical customer is somebody who about $100,000 on video.
Juniper, we've never had a core outage. has T-1 lines that they use to connect
We have not lost a hub." their remote locations to do voice and toll
bypass, ISDN for videoconferencing,
A Solution Built on a Juniper Frame Relay for their internal corporate
Networks Foundation network, and an Internet connection,
MASERGY has two combination core/edge typically at their headquarters, " says Eric
Juniper Networks routers in each PoP, with Barrett, director of product management "We won't offer
16 PoPs for a total of 32 M20 routing for MASERGY. "Our experience is that
platforms deployed worldwide. you can take all of those disparate an SLA that we
networks, put them over a single
The Juniper infrastructure enables the infrastructure, guarantee the quality of can't stand
following services/applications: service and have your critical applications
· MPLS-based Layer 3 service with
multiple priority levels
actually work better. Plus you get huge behind. The
cost savings in just being able to
· Layer 3 fully-meshed VPN service with
multicast
consolidate your services." reliability that we
· MPLS-based Layer 2 point-to-point VPN
service (simulated Frame Relay)
Value is another key to MASERGY's
success. "In general, we find that
have with Juniper
· TV-quality real-time video
· Toll quality voice over IP
customers save on average about 30
percent from what they're paying for their
Networks gives us
· New Intelligent Transport Service that
delivers multiple services (Layer 2,
existing Frame Relay solution by moving
to our network," says Barrett. "If they
the confidence to
Layer 3, public, private) over a single move their voice and video over as well,
interface. the savings start going up to 40, 50, 60
offer and stand
percent, depending on how much they're
"The entire core of our network is based using these real-time applications." behind our SLAs."
on Juniper," says Brunetti. "All of our
Eric Barrett
MPLS routers are Juniper, and most of Self-Service Control and Management Director of Product Management
our premises equipment--our provider Means High Productivity and Greater MASERGY
edge boxes that we use to interface with Customer Satisfaction
customers--are Juniper." MASERGY's Service Control Center, an
easy to use Web-based management tool,
The Juniper Networks solution for is a competitive advantage that not only
MASERGY includes key features of a saves customers time and money, but
foundation Infranet. The IP/MPLS gives those customers a level of
infrastructure enables important simplicity and control that they have
capabilities such as end-to-end control of never had before. "The customer can go
class of service and quality of service and in and dynamically provision services,"
network level protection from denial of says Tony Hurtado, vice president for
service (DoS) attacks. marketing. "They can change their
bandwidth, add voice or video services,
change their application priority or
remotely provision any or all of their
Page 4
edge routers. All of these services are available through a web- applications. Juniper's QoS capabilities ensure that applications
based portal, so they're not calling in and asking us to make affected by network delay and jitter, such as voice and video,
changes, they're actually going in and physically changing our receive the priority packet processing required.
network through the secure, web-based portal."
In addition, each MASERGY service is backed by specific
Since the Juniper infrastructure is streamlined and easy to SLAs that clearly explain the level of performance MASERGY is
manage, a lean staff can serve hundreds of large, multi- committed to deliver. "Juniper gives us the ability to offer these
national customers. Provisioning services for its customers high service levels and the guarantees that back them," says
takes minutes vs. days for MASERGY, with fewer people Barrett. "We won't offer an SLA that we can't stand behind.
needed to perform these tasks. "We have a lot of tools to The reliability that we have with Juniper Networks gives us the
automate service delivery on our network," Brunetti explains. confidence to offer and stand behind our SLAs. For us, delivering
"When you provision a new service on our network, the this level of end-to-end QoS is a competitive advantage."
provisioning guys basically hit two buttons, and an end-to-end,
Layer 2 or Layer 3 VPN is created in the network. We built our With 99.999 percent reliability, advanced services, and
network with reliability and productivity in mind, and Juniper dramatic cost savings to offer, it's no surprise that MASERGY
Networks is a major reason we are where we are today." boasts a customer retention rate of more than 90 percent.
"This is pretty remarkable in an industry that averages
"The fact that JUNOS software can run on all types of chassis retention rates of sixty to seventy-five percent" says Hurtado.
is very important to us," explains Brunetti. "I don't need
multiple skills sets in my operations to deal with hardware Beyond the Internet: the Infranet Initiative
that uses multiple kinds of operating systems. With JUNOS, I The Infranet Initiative is an effort to advance networks to the
can implement and administer our network quickly using a next stage -- networks that combine the reach and positive
lean staff." economics of the Internet with the assured performance and
security of a private network.
In fact, the high productivity benefit for MASERGY has
allowed the company to avoid hundreds of thousand of dollars In addition to its value as a business tool, MASERGY's
associated with larger operations needed for lengthy foundation Infranet establishes the company as a leader in
provisioning and administration processes. MASERGY moving beyond the Internet to a network with the security,
estimates that its investment in Juniper Networks technology reliability and quality necessary for business-critical applications.
has already provided the service provider with an astounding
600% return on its total investment within the first four years. By entering the marketplace during difficult economic times
"The durability, reliability and service features on our Juniper and building its new network on a Juniper Networks
Networks equipment has allowed us to extend the life of these foundation, MASERGY has created the best of outcomes for its
routers well beyond our initial plan" says Brunetti. customers. It is delivering flexible, economical and reliable
advanced communication services that its enterprise
End-to-end QoS Creates Loyal Customers customers can monitor and manage on their own. And it's
MASERGY services enable customers to precisely tailor their IP building a record of customer loyalty that even the largest
network to suit every communication need, including the high- competitor would envy.
priority requirements of high-value and mission-critical
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352064-001 June 2004