Information about http://www.meei.harvard.edu/info/pdf/jcaho.pdf
Public Notice Regarding Service Excellence …
Tags: central standard time, day seven, e mail, excellence service, eye and ear infirmary, free hotline, health care organizations, healthcare quality, hospital management, individual department, jointcommission, massachusetts division, massachusetts eye and ear infirmary, oakbrook terrace, patient care, quality care, renaissance boulevard, service excellence, share concerns, weekdays,Pages: 1
Language: english
Created: Thu Oct 11 19:41:33 2007
Display cached document
Page 1
Public Notice Regarding Service Excellence Service excellence is an important component of quality care at the Massachusetts Eye and Ear Infirmary. When a patient or their family members are not satisfied with the service provided at the Massachusetts Eye and Ear Infirmary or have an unresolved concern or complaint about patient care or safety, we encourage all patients to contact a member of hospital management in the individual department. If the matter remains unresolved, all patients and their families are encouraged to contact the Patient Care Representative for further assistance and if the issue remains unresolved the patient or family member may contact an external agency for assistance. Listed is the contact information for these resources: Patient Care Representative Massachusetts Eye and Ear Infirmary 243 Charles Street, 8th Floor Boston, MA 02114 617-573-3008 Massachusetts Division of Healthcare Quality 99 Chauncy Street Boston, MA 02111 617-753-8150 The Joint Commission Office of Quality Monitoring* One Renaissance Boulevard Oakbrook Terrace, IL 60181 1-800-994-6610 E-mail: complaint@jointcommission.org *The Joint Commission has a toll-free hotline to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at accredited health care organizations. The toll free number is (800) 994-6610 and is available 24 hours a day, seven days a week; however, staff members are available to answer calls only on weekdays between 8:30 a.m. and 5 p.m. Central Standard Time.