Information about http://www.starrynight.com/images/store/Return_Form_SN_05_06.pdf
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Tags: customer care, down to earth, expectation, reason code, return shipping costs, software support,Pages: 1
Language: english
Created: Wed May 3 09:59:32 2006
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SOFTWARE SUPPORT
Down-to-Earth Customer Care
www.starrynight.com
If your purchase does not meet your expectations, please return it for a full REASON CODE
refund*. Returns must be received within 30 days of the date you received Enter reason code in space provided at left.
your order.
1. Incorrect Item
To return merchandise please complete the return form below. It is particularly
2. Damaged in Shipment
helpful for us to know the reason you are sending the item(s) back.
3. Did Not Perform to Expectation
Securely package the merchandise and insure it for its full value. Return
shipping costs are the responsibility of the customer. 4. Defective--explain in detail
A convenient return label is provided at the bottom of this form. 5. Other--explain in detail
RETURN Explanation:
Please list merchandise being returned. Enter the reason code in the space provided. __________________________
Reason __________________________
Item Qty Description Price Ea. Total
Code __________________________
__________________________
__________________________
__________________________
__________________________
Billing Name & Address Same as reverse Merchandise Returned __________________________
_____________________________________________________ Sales Tax (CA, MN, NY, VA)
_____________________________________________________ Total Returned You may place a new order by
completing the section below.
_____________________________________________________
Or for faster service, you may place
Telephone Number _______________________________ E Mail Address ___________________________________ your order at www.StarryNight.com
or order by phone at
REORDER
800-252-5417 Monday through
Please list items below for re-order.
Friday, 6am 6:30pm or Saturday
Item Qty Description Price Ea. Total 8am 2pm, Pacific Time.
If you have questions about returns:
Call 416-603-8381 (Ext 221)
Email inquiries to:
return@StarryNight.com
Total Merchandise Ordered
SHIP TO
Shipping & Handling
Name _____________________________________________________ For Up-to-Date Shipping & Handling
Sales Tax (CA, MN, NY, VA) Charges and Expedited Delivery
Address ___________________________________________________ Services, please see our website
New Order Total
_____________________________________________________________ http://store.starrynightstore.com/or-
derinfo.html#returns
City __________________________________ Zip ________________
PAYMENT FROM:
Please indicate a payment method for the balance due.
____________________________
Visa MasterCard American Express ____________________________
Credit Card # _______________________________________________________________________ ____________________________
SHIP TO:
Expires Signature __________________________________________________________ Starry Night Returns Department
*Product Return Restrictions There are a limited number of products with more restrictive return 89 Hangar Way
policies. For further details please see our web site http://store.starrynightstore.com/orderinfo.html.
Watsonville, CA 95076
05/06
USA