Solution Profile ICC …

 Solution Profile                                      ICC
                             Interactive Collections Communications
                                                        Global Connect.




 What's Inside

 About Global Connect

 Global Connect's Solution

 Outlook




                                                                 Q4
                                                                2007
www.paystreamadvisors.com
Interactive
Collections
Communications
                       Global Connect
                   Global Connect has experienced 100 percent growth every year since its 1999
                   inception. An early adopter of interactive voice messaging using Voice over Internet
                   Protocol (VOIP) technology, the company entered the collections market in 2002.
                   The company now has some 450 debt collection customers, ranging from small and
                   medium-size agencies to some of the largest in the United States, plus more than
                   600 clients in other markets, including a number of casinos, municipalities, utilities,
HEADQUARTERS       schools, and other business institutions.
Mays Landing, NJ; Global Connect partners with major telephone carriers like Global Crossing, Level 3,
nine regional sales Qwest, and others to deliver 60 to 70 million calls per month.Global Connect targets
offices             client that want to increase agent productivity, outbound call strategy effectiveness,
                   and ultimately, their profitability. The lack up upfront fees or initial capital investment is
                   particularly attractive to companies in a growth mode.

                   Technology
                   Global Connect's Voice Messaging System is completely Web-based, with all system
                   features available from an online management console. It requires only a touch-tone
FOUNDED
1999
                   phone or a computer with Internet access to operate. Using a combined application
                   service provider (ASP) and software as a service (SaaS) approach, the company
                   currently supports telephone and e-mail messaging as well as text messaging.
                   Global Connect uses co-hosted data centers from Level3. The facilities have
                   automatic backup generators, as well as cameras, heat and smoke alarms, automatic
                   fire suppression system, and full-time 24/7 security. The primary data site is located in
                   Philadelphia, PA, with a full back-up site in New York City. A third data center, located
                   in Toronto, is expected to be operational in early November 2007.
EMPLOYEES          The Global Connect Website is tested and certified daily by ScanAlert to ensure it
76 Full Time       passes the FBI/SANS Internet Security Test. The HACKER SAFE mark appears on
10 Part Time       the site to demonstrate compliance with security standards of the U.S. government,
                   JCB international credit card, Visa, MasterCard, American Express, and Discover.
                   The network is configured so that stored data is not directly accessible from the
                   Internet and is protected by industry-standard firewalls. All data is uploaded via a
                   secure 128-bit SSL connection, with ID and password verification. In early 2007, the
                   company passed an external independent Systrust Audit, an assurance service jointly
                   developed by the American Institute of Certified Public Accountants (AICPA) and the
                   Canadian Institute of Chartered Accountants (CICA).
OWNERSHIP
Privately Held     The system can accommodate more than 25,000 lines with a call capacity in excess
                   of 15 million calls per day. If extra capacity is needed, phone banks of 2,500 lines can
                   be added within 48 to 72 hours. The system's use of cluster architecture permits calls
                   to be moved to a different cluster in case of an outage or other technical problem,
                   minimizing or eliminating downtime. The company claims an average up-time of 99.9
                   percent.
                   Implementation is easy. Clients simply:
                   ·      Upload data via a Web interface or an FTP site, a process that takes only a
                   few minutes.
                   ·      Create their broadcasts using recorded messages, one for live call pickups
                   and one for voice mail or answering machines.
                   ·        Select the call list and schedule the broadcast.
     © 2007 PayStream Advisors, Inc.   ·   info@paystreamadvisors.com     ·   www.paystreamadvisors.com

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Interactive
Collections
                       That's all there is to it. The dialer takes over from there, although clients can track
Communications         broadcast progress through the system's real-time reporting feature. The quick and
                       easy setup and intuitive interface make the system ideal for any type of collection
                       agency or other types of financial institutions. Global Connect offers an online
                       training demo, as well as free trials, to acquaint new customers with system features.
                       Assigned account managers provide nearly round-the-clock coverage, so that
                       customers speak with a live person when they have a problem and are not routed
CHALLENGE
Large asset
                       through numerous help desks.
management firm
was unhappy with Customization
auto-dialer results. Clients determine their own rules or preferences, with options that include area
                       code, time of day, time zone split, dollar value sort, first name, last name, phone
SOLUTION               number, right-party contact verification, live only, etc. The system also offers multiple
The firm               link back numbers, as well as a built-in pacing feature that slows call output when
supplemented           incoming lines get busy. In case of severe weather or a widespread power outage
auto-dialing with      in a particular area of the country, users can restrict calling by area code or phone
Global Connect's       number.
Voice Broadcasting
System.            The system also provides the ability to connect directly with an agent as well as with
                       most integrated interactive voice response (IVR) payment solutions. We really liked
                       the Caller ID escalation feature. Because the ID changes with each calling pass,
RESULT
                       targeted customers are more likely to answer, thus increasing the response rate.
Net collections
exceeded the
system's cost by a Reporting
factor of 10.      All daily reports are provided in real-time, down to the cost and each call. The
                  company also provides daily, weekly, or monthly analytical reports that help
CUSTOMER
                  customers analyze results and implement call strategy best practices. Standard
QUOTE             reporting formats include campaign summary, call detail, live call stats, detail link
"Global Connect's back, and client analytical reports. Clients can tailor these as needed (to measure the
Web-based         effectiveness of a campaign perhaps), or they can request custom reports.
virtual call center
permitted our
new agency to
                    Cost
avoid the cost of   Customers pay only for minutes used, in increments of six seconds. There are no
purchasing an auto charges for unanswered, busy, invalid, or other unconnected calls, and there are no
dialer.             set-up fees, monthly maintenance costs or training and support fees.

We were able to        Outlook
spend our capital      Global Connect representatives say the company's value proposition is built on the
on collectors to
                       three pillars of excellence: product, price, and customer care. In our opinion, its Voice
answer the large
volume of inbound      Messaging System fulfills all three promises:
calls generated        ·        Product: With what is essentially a plug and play offering, the company is
by the Global          well-positioned to work as a standalone solution or as a supplement to traditional
Connect system.        dialers.
It's fast and easy."   ·        Price: As is typical of SaaS, there are no upfront costs, nor any long-term
­ Collection           contracts required.
agency customer        ·        Customer Service: Global Connect's customers report an increase in
                       promise to pay, right-party contacts, and overall bottom-line results, combined with
                       decreased idle time and fewer wrong-party contacts.
                       We think the company's decision to specialize in the interactive collections market
                       space has served it well. Its Voice Messaging System is attractive, cost-effective, and
                       an exceptional value.
     © 2007 PayStream Advisors, Inc.      ·   info@paystreamadvisors.com     ·   www.paystreamadvisors.com

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