Subject: Re: CLI - Technical Support Request - (MuVo Sport C100) …

Subject: Re: CLI - Technical Support Request - (MuVo Sport C100)
(KMM10730579I16636L0KM)
From: Tian
Date: Mon, 10 Jul 2006 15:44:38 -0700
To: "Creative Americas Customer Support"

Dear Technical Support,

What I need is to find a way to repair MuVo C100. I have gone though
the firmware update as suggested by one of the previous tech support
person. I have also submitted the necessary information for RMA, I
do not understand why is it necessary for me to call the tech support
line and have them to go through the same "diagnose" process and
eventually to confirm that my product's display is not working.

One of the previous email states that MuVo C100 maybe EOSL (End of
Service Life) and may not be repairable due to lack of parts, if so,
then why MuVo C100 is still available for purchase via Creative's
website?

http://us.creative.com/products/product.asp?category=213&subcategory=215&prod
uct=10794

Why is it so difficult for Creative to issue me a RMA and repair my MuVo C100?