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VALUE-ADDED SERVICES AdStock …
Tags: application information, check inventory, collateral fulfillment, custom solutions, details web, exact specifications, fulfillment function, height adjustability, information check, marketing collateral, red carpet service, shipping status, steelcase, steelcase inc, support materials, swatches, timely delivery, ups, value added services, vertical space,Pages: 2
Language: english
Created: Wed May 7 13:38:32 2008
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VALUE-ADDED SERVICES
AdStock Red Carpet Service
AdStock is the marketing collateral fulfillment function of Steelcase Inc. Details will package its products by individual workstation for a fee.
The quickest way to obtain AdStock materials such as brochures, videos If you have a need for this service, contact the Major Order Coordinator
and swatches, is via in2.steelcase.com, click on AdStock. Search for an item, at 800.833.0411. The coordinator will gather all necessary information
check inventory, place an order, and check shipping status quickly and easily needed to ensure the order is delivered to meet your exact specifications.
on this web site. For more information call AdStock at 800.784.0358.
Please refer to the Dealer Access area of the Details web site for a full Web Site
current listing of marketing support materials available through AdStock. Our Details web site, www.details-worktools.com, includes valuable
product information promoting organization, comfort, personalization,
Custom Solutions privacy, height-adjustability and use of vertical space.
Whether adapting an existing Details product or developing a totally
unique concept, we're here to help. For application information or to Mock-Ups
specify a product, submit a request to www.details-worktools.com. Sometimes showing the customer a sample of the product is all it takes to
Please note: To ensure accurate pricing and timely delivery, close the sale. This dealer program lets you order single units at a nominal
a valid quote number is required on every order. cost. To access this service, contact Details Customer Alliance at 800.833.0411.
To assure correct pricing, be sure to include your mock-up quote number and
Customer Alliance -- here for the asking! clearly identify your order as a Details mock-up.
Have a question? Need more information? Need the name and number
of the Details Market Manager closest to you? Call our fast, friendly
support line at 800.833.0411. They'll be happy to answer all of your
questions including product specification and application information.
Electronic Data Interchange
Through the Electronic Data Interchange (EDI), dealers and Details can
engage in two-way electronic communication. There's no paperwork, no
re-entering of data for product orders and no hassles. The EDI service is
established through a third-party network that can be set up quickly and
easily. The most commonly used forms are already available on the system.
To learn more about EDI, contact Hedberg support at 860.627.1610.
Details reserves the right to cull product as market conditions dictate. Effective September, 2007 79
TERMS & CONDITIONS
Availability Standard Product
Details products are available through any authorized Steelcase/Details Products listed in this Details SpecGuide are considered standard products.
dealer. All Details products ship with all necessary parts. Contact your
local Steelcase/Details dealer for specific terms and conditions regarding
Lead-time
ordering procedures, cancellations, freight costs, expedited services, Details offers the best service in the business. With the exception
handling charges and the return policy. of Height-AdjusTable Tables, ShareLink 8 and InfoLink 5, our standard
product is usually shipped to you within an average of three business days.
Warranty For larger quantities, lead-times can run 2 to 10 weeks depending on the
product and services ordered. To ensure on-time delivery, please include
Details warrants all standard products to be free from defects in design,
specific planned delivery dates on the order. Orders without specific
material and workmanship if given normal use and care for ten (10) years
required dates will be shipped within 48 hours, or as soon as product
from the date of shipment except as noted below. Details will replace,
is available.
without charge to the original purchaser, any product or part thereof which
fails as a result of such a defect during the warranty period. Details does If you have any questions about your order,
not warrant matching of color, grain or texture, or any natural variations please contact Customer Alliance at 800.833.0411.
resulting from hand finishing techniques. This Warranty is the customer's
exclusive remedy for product defect and does not apply to: Red Carpet Service
· Damage caused by a carrier For major project installations (100 workstations or more), Details will
· User modification (customer's own material/leather) package by individual workstation for a fee. Each area is packaged
applied to Details products and labeled to save time and effort.
· Products not installed or used in accordance with Lead-time
Details installation and/or application guidelines
· Height-AdjusTable worksurfaces are warranted for ten (10) years Five additional business days are required with this service, especially for
· Height-AdjusTable Urethane edge worksurfaces items that are not stocked in the Distribution Center. This additional time will
are warranted for five (5) years include, but is not limited to, additional transit time to receive product into
· Height-AdjusTable lifting columns and electronics are the Distribution Center plus additional packaging time required.
warranted for five (5) years
· Walkstation: treadmill frame has a lifetime warranty,
Custom Solutions
treadmill parts and wear items are warranted for three (3) years, A custom product is a non-standard Details product. It may be an adaptation
treadmill service and labor are warranted for one (1) year of an existing Details product or the development of a totally unique concept.
· Lighting ballast is warranted for five (5) years Lead-time
· Flat Panel Monitor Arm gas cylinders are warranted for five (5) years
Lead-times vary from 4 to 10 weeks depending on the complexity of the
· Confidante is warranted for five (5) years
product's design, specifications and quantities ordered. Lead-times begin
· Specials (Custom) product is warranted for two (2) years
at the time a sample is approved (if required) and are exclusive of transit
EXCEPT AS STATED ABOVE, DETAILS MAKES NO EXPRESSED OR IMPLIED WARRANTIES AS times. Early notification will provide a better opportunity for Details to
TO ANY PRODUCT AND, IN PARTICULAR MAKES NO WARRANTY OF MERCHANTABILITY OR ensure that we can meet your needs.
FITNESS FOR ANY PARTICULAR PURPOSE. DETAILS SHALL NOT BE LIABLE FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT. Delivery and Freight
A) All shipments within the 48 contiguous United States, except those
Cancellation designated to ports of embarkation, will be shipped FCA factory, freight
All orders are subject to acceptance by Seller. An acknowledgment copy prepaid and allowed regardless of weight. Details may select the most
of the order will be returned to the Buyer to confirm all order information appropriate mode of shipment from the manufacturing point of its choice.
and final prices. Details reserves the right to disallow requests for changes Special shipping methods or handling will be subject to an additional charge.
or cancellations on orders for standard products after ten (10) days from
B) All shipments outside of the 48 contiguous United States to the Zone 1
the receipt of the order. Orders requiring special construction or special
Caribbean areas designated in the Details Standard Price and Product
materials are subject to additional charges and are not subject to cancellation.
Manual will be shipped FCA factory, as modified, freight prepaid, and
Details has the right to back-order any items unless purchase order specifically
allowed to port of embarkation. All charges beyond the point of
states shipment complete. Changes/cancellations must be communicated
embarkation are collect.
by Dealer to Customer Alliance.
C) All shipments to Alaska and Hawaii will be shipped FCA factory; freight
Dealer Return Policy prepaid, and allowed to port of embarkation. Details reserves the right to
select shipping method and the port of embarkation. All charges beyond the
Authorized Details dealers may return unused product in its original carton
point of embarkation are collect.
up to ninety (90) days after the date of purchase. Before making a return
you MUST call Customer Alliance (CA) at 800.833.0411 for a Return Goods D) If Dealer or Dealer's Customer receives a shipment in damaged condition,
Authorization (RGA) number and Form, which will be faxed to you. Attach they shall note the damage on the carrier's freight bill(s) and not reject the
the completed RGA Form to the product to be returned. The RGA number, shipment. Concealed damage must be reported to the transportation company
purchase order number, invoice number and the date of purchase must be within 15 days of delivery date. Damages noted on delivery receipt must be
included in the shipping documentation. filed directly with the delivering carrier within nine (9) months from the date
of the bill of lading. If a shipment is delivered on Steelcase trucks, claims
Unless otherwise specified by a CA Representative, all returned goods
for transportation damage must be filed directly with Steelcase.
must be sent freight prepaid, and shipped to the following address:
Details Returns Title; Risk of Loss
216 Durham Drive, Door 126
A) Except as provided in Subsection (B) below, title and risk of loss
Athens, AL 35611
or damage shall pass from Details to Dealer upon delivery to the carrier.
COD shipments and/or shipments without the completed RGA Form will
B) Where shipment is by Steelcase truck, title and risk of loss shall pass
be refused and returned at shipper's expense. Product must be returned
to the Dealer or Dealer's Customer upon delivery to either of them, or to a
in its original carton and in sellable condition. All product is subject to a
designated storage site designated by either of them, or to the Dealer upon
return goods inspection. Details reserves the right to deny credit due to
delivery to another carrier for delivery. If the product is to be placed in
the condition of the product, including the determination of user damage
storage by Details, title and risk of loss shall pass immediately to Dealer
or abuse, and/or alterations to the original product design. All returned
upon Details placing the product in storage.
product is subject to a MINIMUM restocking charge of 25% of the net price.
C) For international shipments, title and risk of loss or damage shall pass
For product received by Dealer or Dealer's customer in damaged or
from Details to Dealer upon arrival, but before customs clearance, at the
defective condition or to return a product within the terms of Details
foreign (non-U.S.) (a) port of entry (for ocean shipments), (b) airport
warranty, call Customer Alliance at 800.833.0411 to arrange for a call tag,
(for air shipments), or (c) first point of entry within the foreign jurisdiction
RGA and shipment back to Details. The terms and conditions herein apply
for overland shipments.
only to the continental 48 states. Orders outside the continental United
States will be handled on a case-by-case basis.
80 www.details-worktools.com Spec'ing Questions? 800.833.0411