Information about http://support.necam.com/VPCC/460-00008-000.pdf
VPCCCare …
Tags: customer data, extent, improvements, liability disclaimer, limited warranty statement, nec, nec corporation, necam, operator control, other proprietary rights, product configurations, proprietary notice, related materials, service warranty, suitability, system configuration, time without notice, virtual pc, warranty, warranty program,Pages: 12
Language: english
Created: Fri May 25 08:51:23 2007
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VPCCCare
Virtual PC Center
Service Warranty
Program
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, ("NECAM") and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 460-00008-000 May 2007
Copyright 2007
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
iii
Contents
Introduction.........................................................................................................................1
Program Highlights.............................................................................................................1
Warranty Registration.........................................................................................................2
Service and Support Options ..............................................................................................2
Registered Limited Warranty..............................................................................................3
How Long is the Registered Limited Warranty?........................................................... 3
Who is Protected? ......................................................................................................... 3
What is Covered and What is Not Covered?................................................................. 3
What NEC Corporation of America Will Pay For and what NEC Corporation of
America Will Not Pay For ............................................................................................ 4
How You Can Get Warranty Service............................................................................ 4
Limitation of Damages and Implied Warranties ........................................................... 5
VPCCCare Service
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VPCCCare Service
1
Introduction
NEC Corporation of America, "NECAM", offers one of the
strongest warranty programs in the computer industry. For the
Virtual PC Center solution, you automatically receive NEC
Corporation of America's standard one-year limited warranty.
The VPCCCare Service Warranty Program is described in the
following sections.
Program Highlights
NEC's VPCCCare Service Warranty Program offers you the
following benefits:
One-year, registered, limited warranty on parts and labor.
Next business day response from time of dispatch. An
authorized service technician will be on-site the following
business day once a service call is deemed necessary
following trouble-shooting efforts between the customer
and NECAM. 1
Toll-free technical support five days a week, 9 hours a day
(8AM to 5PM local time in the continental US and Canada)
Monday through Friday.
Software support and maintenance must be purchased
separately on an annual basis. Does not include software
installation support.
Available upgrade options for expanded service and support
coverage.
1
NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider's service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
VPCCCare Service
2
Warranty Registration
You may register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, you will be
registered for VPCCCare Service. Registration automatically
registers your unit for the program, providing you with product
updates and program information.
Service and Support Options
Once registered for the VPCCCare Service Support program,
NEC Corporation of America offers a variety of optional
service and support programs. These programs may be
purchased directly from NEC Corporation of America,
separately or in combination.
For enhanced service response, NEC Corporation of America
offers optional periods of coverage response times:
EXTENDED W ARRANTY
2 year Extends Standard Warranty for year 2.
2 and 3 year Extends Standard Warranty for years
2 and 3.
HARDW ARE TELEPHONE SUPPORT COVERAGE
24 Hours/Day, 7 Days/Week, Toll-free Support
Coverage
SOFTW ARE SUPPORT & M AINTENANCE
1 s t year agreement is mandatory. 2 n d and 3 r d years
are recommended but not required and are purchased
annually. Covers support and upgrades for Sigma
System Center, VMWare Virtual Infrastructure 3 and
Virtual Center.
TO ORDER ADDITIONAL SERVICE AND SUPPORT
OPTIONS PLEASE CALL:
1-866-632-3226
VPCCCare Service
3
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and the replaced items become the property of
NECAM.
NECAM may use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced.
How Long is the Registered Limited Warranty?
Parts are warranted for one (1) year from the date of the first
end-user purchase. Spare parts are warranted for ninety (90)
days.
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferable.
What is Covered and What is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation of America.
2. Any Product on which the serial number has been defaced,
modified, or removed.
3. Any Product that has been removed from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
Accident, misuse, abuse, neglect, fire, water,
lightning or other acts of nature, improper storage,
unauthorized Product modification, or failure to
follow instructions supplied with the Product.
VPCCCare Service
4
Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
Any shipment of the Product (claims must be
presented to the carrier).
Removal or installation of the Product.
Any other cause that does not relate to a Product
defect.
5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in connection with
the Product.
6. This warranty covers only NEC Corporation of America -
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.
What NEC Corporation of America Will Pay For and what NEC Corporation of America Will
Not Pay For
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
3. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
How You Can Get Warranty Service
Warranty service may be obtained by contacting NEC
Corporation of America by calling 1-877-632-0064.
Carry-In/Return to Factory. You also have the option of
returning the product to an NEC Corporation of America
Authorized Service Center, or directly to an NEC Corporation
of America factory repair depot. It shall be your obligation
and expense to ship the product, freight prepaid, or to deliver
it to an NEC Corporation of America authorized service center
or other facility authorized by NEC Corporation of America to
render the warranty services. The product should be shipped
in either the original package or a similar package affording an
equal degree of protection.
VPCCCare Service
5
NEC Corporation of America may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC CORPORATION OF AMERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
Note: Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on ho w long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.
Note: All Products returned to NEC Corporation of America
for service MUST have prior approval. This may be obtained
by calling 1-877-632-0064.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuration, software, the
application, customer data, and operator control of the system,
among other factors.
VPCCCare Service
6
While NEC Corporation of America products are considered to
be compatible with many systems, the specific functional
implementation by the customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the customer and is not
warranted by NEC Corporation of America.
For more information, telephone 1-877-632-0064.
VPCCCare Service
7
It's quick and convenient to register your new NEC Corporation of America
Virtual PC Center system so that you'll receive the fastest service and support we
have to offer.
It's easy! To register online, just go to:
http://www.necam.com/registration
VPCCCare Service
460-0008-000
46000008000