www.emarketingassociation.com CeM EXAMINATION SPECIFI CATIONS …

   www.emarketingassociation.com


CeM EXAMINATION SPECIFI CATIONS




C e M EXAMINATION VERSION 5.0




                 1
    Objective: The accreditation of an individual as Certified e Marketer (CeM)



    Purpose: To certify an individual as competent and capable of performing e               -marketing
functions utilizing current technological processes and established Internet marketing techniques



    Process: To measure and evaluate the e-marketing knowledge, understanding, and ability of an
individual through an examination.



    Eligibility: To qualify for the examination applicants must have the competencies listed in the
prerequisites section of this syllabus. Additionally two years of experience in marketing is required.




                                                  2
                            PREPARING FOR THE EXAMINATION

    There is no "right" way to prepare for the examination. Since each person has different
knowledge and ability, your education and background will determine which areas of the syllabus that
you need to review in more detail prior to the exam. Some e-commerce classes will prepare you
fully while others will not cover every area of the exam.

     The CeM examination tests your knowledge of concepts and specifics in e      -marketing and e-
commerce. Please refer to the syllabus for the specific knowledge, understanding, and ability
necessary to pass the examination. When an area of the syllabus deals with a technical question the
requirements are very basic; our objective is not test detailed IT knowledge, however the e-marketer
should have enough technical understanding to interface well with IT personnel. By review of the
syllabus you will have an idea of where your knowledge, understanding and skills are least developed.
Then you can select a marketing textbook, reference book or e-commerce class (or research the
subject on the Internet) and review the areas that you feel you need help in.

          ADDITIONAL RESOURCES ARE AVAILABLE AT THE E M A W E B S I T E :

    www.emarketingassociation.com




                                                 3
                                      THE EXAMINATION

   The CeM examination consists of 150 multiple-choice questions. You will be given 2 ½ hours to
complete the examination online; allowing time for a 15-minute break

                                     STAYING CERTIFIED

     Your certification does not have an expiration date; however, you may re-certify at any time by
documenting your participation in continuing education and other professional development
activities. After you become certified you will receive complete information on re-certification.

                                          QUESTIONS?

           P L E A S E E -MAIL TO: SERVICE@EMARKETINGASSOCIATION.COM




                                         DEFINITIONS:

   For the purpose of this syllabus we have used three terms (understanding, knowledge
and ability) to determine the level of competence required to pass the CeM examination.



    Understanding: having attained a firm mental grasp of something; to grasp the meaning of; to
grasp the reasonableness of; to have a clear or complete idea of; to interpret in one of a number of
possible ways. This is the most basic level of knowledge for this syllabus.



    Knowledge: the fact or condition of knowing something with familiarity gained through
experience, association, education or study. This term indicates that the applicant has a
relatively complete grasp of the subject or item on the syllabus.



    Ability: the quality or state of being able; a mental power to perform; competence in doing:
SKILL; natural aptitude or acquired proficiency. This term indicates that the applicant "can
perform" the task indicated.




                                                 4
                                   PREREQUISITES LEVEL C E M :



1. Ability to use the Windows based computer operating system (95, 98, 00, ME, or XP)

2. Ability to use Netscape Communicator 4.0 or above, or Internet Explorer 5.0 or above
   Internet Browsers

3. Understanding of traditional commerce

4. Understanding of economics, including description and analysis of the production,
   distribution, and consumption of goods and services

5. Understanding of business as it relates to the activities of those engaged in the manufacturing,
   processing, purchase, selling, supplying, and distribution of products

6. Understanding of marketing, or the aggregate of functions involved in moving goods from
   producer to consumer, and the act or process of selling or purchasing including the process or
   technique of promoting, selling, and distributing a product or service




      If you have questions please e-mail us at:

      service@emarketingassociation.com




      CeM Exam Requirements

                                         I. INFRASTRUCTURE



1.1       Understanding of the Internet and WWW structure and definition

1.2       Understanding of how IP addresses are resolved

1.3       Understanding of servers and clients




                                                   5
                            II. ROUTING AND CONNECTIVITY


2.1   Understanding of networked computers

2.2   Understanding of connection times and factors that affect speed of connection




                                      III. BANDWIDTH



3.1   Knowledge of how bandwidth affects data transfer speed

3.2   Knowledge of bandwidth as it relates to home use of the Internet using dial up, cable, and
      DSL connections

3.3   Understanding of the requirements of bandwidth to accommodate web traffic on a site

3.4   Understanding of bandwidth requirements for rich media, video, and other audio-visual
      applications




                                 V. SERVERS AND STORA G E



4.1   Understanding of the differences between Unix and Windows based servers

4.2   Ability to describe hosted, co-hosted, managed, and in-house servers and their respective
      advantages and disadvantages

4.3   Understanding of basic computer storage and back-up devices and methods




                            VI. WEB PAGE TECHNICAL BASICS



5.1   Knowledge of the affect different browsers have on the look and functionality of a web page

5.2   Understanding of various scripting languages (e.g., Active X, Java, Visual Basic)

5.3   Understanding of authoring programs such as Front Page, Cold Fusion Studio and
      Dreamweaver.

5.4   Understanding of password protected areas




                                                6
5.5    Knowledge of cookies

5.6    Knowledge of technical requirements for auto-response e-mail

5.7    Understanding of the technical requirements for chat rooms

5.8    Understanding for the technical requirements of online bulletin boards

5.9    Understanding of how audio and video are used on web sites

5.10   Understanding of FTP and basic web construction protocols

5.11   Knowledge of security issues (firewalls, hackers, privacy etc.)




                VI. HARDWARE AND APPLICATIONS FOR E -MARKETING



6.1    Knowledge of the hardware and software requirements for small, medium and large web
       sites

6.2    Ability to analyze the Internet infrastructure of a company to determine if its e-marketing
       strategy is compatible with the assets available

6.3    Knowledge of various software packages for the management of e-mail

6.4    Understanding of the scripts required to provide online surveys

6.5    Understanding of the scripts required to provide online forms




                                  VII. EMARKETING BASICS



7.1    Knowledge of basic marketing principles and how they may apply to Internet marketing

7.2    Knowledge of the primary functions of marketing

7.3    Knowledge of the principles of direct marketing

7.4    Knowledge of multi-channel marketing

7.5    Ability to use web browsers

7.6    Ability to do research on the Internet using keywords and search engines

7.7    Ability to use e-mail programs for                   attachments



                                                  7
7.8    Ability to create signatures in e-mail programs

7.9    Understanding of the differences between HTML and plain text e-mails

7.10   Ability to use print functions on a computer system

7.11   Ability to access help files if necessary in programs

7.12   Ability to navigate web sites

7.13   Ability to utilize bookmarks

7.14   Ability to utilize Boolean Logic in searches

7.15   Ability to access and participate in newsgroups

7.16   Ability to do basic research on the Internet

7.17   Knowledge of the components of an e-marketing strategy

7.18   Ability to register a domain name




                        VIII. WEBSITE DESIGN FOR EMARKETING



8.1    Knowledge of customer expectations of web sites

8.2    Knowledge of site architecture and mapping

8.3    Knowledge of essential elements of a web site (e.g. privacy policy, contact information)

8.4    Knowledge of the range of design costs for small and large web sites

8.5    Understanding of complexities in setting up shopping carts for e-commerce

8.6    Knowledge of the affect of color on sites and the limitations of browsers to display all colors

8.7    Knowledge of screen resolutions and their affect on the look of a web site

8.8    Knowledge of performance issues related to graphic files

8.9    Knowledge of frames and their limitations in search engines

8.10   Knowledge of content management techniques

8.11   Knowledge of the different types of content suppliers

8.12   Knowledge of different types of sites                   (branding, direct response)



                                                  8
8.13   Knowledge of web site usability issues

8.14   Ability to manage a Application Service Provider (ASP) web analysis program such as
       Webtrends

8.15   Understanding of copyright laws




                         IX. SEARCH ENGINES AND DIRECTORIES



9.1    Knowledge of the difference between search engines and directories

9.2    Ability to construct a meta-tag for a website

9.3    Knowledge of the impact of a page title on search engine position

9.4    Knowledge of links and their impact on position in search engines

9.5    Knowledge of how the number of topical web pages on a site affects search engine position

9.6    Knowledge of how broken links affect search engine position

9.7    Knowledge of how doorway pages affect search engine position

9.8    Ability to submit websites to search engines

9.9    Knowledge of the top 5 major search engines and directories

9.10   Understanding of how doorway pages affect search engine position

9.11   Knowledge of how domain names affect search engine position

9.12   Knowledge of methods of search engine submission including manual and automated
       processes

9.13   Knowledge of the hazards of over submission to search engines and directories

9.14   Knowledge of the time lag between submission and listing in various engines and directories

9.15   Knowledge of software programs and ASP's that rank search engine placement and progress

9.16   Knowledge of the importance of search engines in e-marketing

9.17   Ability to write a search listing description for a web site

9.18   Ability to write key words for a web site




                                                   9
9.19   Knowledge of pay-for-performance search engines

9.20   Ability to name the top 3 pay-for-performance search engines

9.21   Ability to manage the bidding process for pay for position programs

9.22   Knowledge of the average bid range for search terms on Ovature.com

9.23   Ability to evaluate the ASP's that maintain effective bid positions

9.24   Understanding of the categories of bids on pay for position search engines

9.25   Understanding of the basic requirements of pay-for-position programs in submitting
       keywords for bid

9.26   Knowledge of search engine optimization (SEO) and its importance to maintaining good
       position in search engines

9.27   Knowledge of fees charged by directories for inclusion of listings

9.28   Ability to deploy a search engine optimization program for a small business

9.29   Ability to deploy a search engine optimization program for a large business




                                     X. E -M A I L M A R K E T I N G



10.1   Knowledge of the differences between HTML and plain text e-mail

10.2   Knowledge of the percentage of Internet users that are capable of receiving HTML e-mail

10.3   Ability to include audio files in e-mail

10.4   Ability to include URL's in e-mail

10.5   Knowledge of the affect of typography in e-mail

10.6   Knowledge of the affect of color in e-mail

10.7   Ability to determine the proper length for e-mail marketing messages




                                                  10
10.8    Ability to write a good subject line for e-mail marketing.

10.9    Knowledge of auto-detect for HTML e-mail

10.10   Knowledge of the difference between ASP's, software, full-service e-mail marketing
        providers and do-it­your-self solutions for e-mail marketing programs

10.11   Knowledge of the process for automatic opt-out of lists

10.12   Knowledge of auto-responders and their role in e-mail marketing

10.13   Knowledge of e-mail bounces and their criteria and management

10.14   Knowledge of list merging and purging techniques

10.15   Knowledge of the speed in which e-mail travels

10.16   Ability to deploy CRM programs utilizing e-mail

10.17   Knowledge of e-mail marketing software for small business

10.18   Ability to analyze and purchase e-mail lists based on accepted marketing principles

10.19   Knowledge of e-mail lists suppliers and their methods of compiling lists

10.20   Ability to deploy strategies for site visitors to opt in to a house list (newsletters, e-zines etc.)
        (1)

10.21   Knowledge of permission based e-mail marketing

10.22   Knowledge of e-mail address harvesting software and its pitfalls

10.23   Knowledge of the components of an e-mail marketing strategy

10.24   Knowledge of use of e-mail in cross-channel marketing

10.25   Knowledge of the average response rates for e-mail marketing using house lists vs.
        purchased lists




                   XII. LEGAL AND ETHICAL ISSUES OF E -MARKE TING



11.1    Ability to write a privacy policy




                                                   11
11.2    Knowledge of the federal government agency responsible for e-mail marketing practices

11.3    Knowledge of current federal and state laws regarding e-mail marketing

11.4    Knowledge of the difference between a single opt-out and a double opt-out for e-mail
        marketing

11.5    Ability to clean a list of opt-outs using a program or ASP

11.6    Knowledge of attitudes toward SPAM

11.7    Knowledge of an ASP sender block and its meaning

11.8    Knowledge of the number of unwanted e-mails that the average person receives each day

11.9    Knowledge of SPAM

11.10   Knowledge of what constitutes opt-in email

11.11   Knowledge of the legal/ethical implications of e-mail harvesting

11.12   Knowledge of COPPA and it's requirements and penalties




                                  XII. E -COMMERCE ISSUE S



12.1    Knowledge of the various payment methods on the Internet

12.2    Knowledge of merchant accounts and how they work

12.3    Knowledge of how Pay Pal works

12.4    Knowledge of security encryption for secure financial transactions

12.5    Knowledge of batch processing of credit card transactions

12.6    Knowledge of alternative payment methods to credit card transactions

12.7    Knowledge of the credit requirements for a standard merchant account

12.8    Knowledge of credit card ASP's and their advantages and disadvantages

12.9    Ability to determine the best e-commerce method for a company

12.10   Ability to apply for merchant accounts

12.11   Knowledge of VISA requirements for web site refund policies




                                                 12
12.12   Understanding of a credit card charge back




                                 XIII. AFFILIATE MARKETING


13.1    Knowledge of the difference between banner exchange programs and commission based
        programs (1)

13.2    Ability to launch a viral marketing program

13.3    Knowledge of the top affiliate program on the Internet for commission based banner
        advertising

13.4    Understand the importance of affiliate marketing in an e-marketing program

13.5    Ability to set up an affiliate program for a small business

13.6    Ability to set up an affiliate program for a large business




                                  XIV. BANNER ADVERTISING



14.1    Knowledge of the current average click through rates for banner advertising

14.2    Knowledge of the average CPM's of banner advertising

14.3    Ability to determine the most effective banner program for a small business

14.4    Knowledge of the difference between pay for click and pay for impression programs

14.5    Knowledge of the various sizes of banner ads

14.6    Knowledge of the required file format for banner advertisements

14.7    Ability to track metrics in banner advertising programs

14.8    Knowledge of ROI methods in banner programs

14.9    Knowledge of design requirements of banner advertising

14.10   Knowledge banner "pop-ups" and where they are appropriate

14.11   Ability to set up a banner program for a small business




                                                  13
14.12   Ability to set up a banner program for a large business




    Please visit our website at:

    www.emarketingassociation.com

    And go to the certification button for faqs and more information on the CeM program.




Copyright 2002 eMarketing Association ­ All rights reserved ­




                                                14